VAC personnel verify that application forms have been properly completed and signed, and are accompanied by supporting documents. They also provide support for the payment of the processing fee and submit the application to the Embassy of Canada in Mexico. This is an optional service.

No. The application must be submitted in person either at the VAC or the Embassy of Canada in Mexico, or sent by DHL courier to the VAC. If your application is submitted by DHL and is found to be incomplete in any way, whether missing documents, missing fee receipts, or missing signatures, it will be returned.

In addition to the average processing time of your application, allow 3 to 5 working days after your application has been processed at the Embassy of Canada in Mexico for DHL delivery. Click here to check the status of your application.

No. If you are required to have a visa to travel to Canada, your visa must be obtained from the Embassy of Canada in Mexico prior to your trip. Please check the average processing times and allow enough time to submit your application.

You are responsible for medical expenses you may incur. It may be prudent to purchase traveler’s health insurance prior to your trip.

Only Temporary Resident Visas are accepted at the VAC. If you are interested in a Permanent Resident Visa you must submit your application directly to the Embassy of Canada in Mexico.

It is not required that you hire a professional translating agency. The translation may be done by yourself or another person, as long as it is accurate. However, the translation will not be accepted if it is submitted alone. All translated items must be submitted with the originals or notarized copies.

Please be aware that the assistance and processing of your application at the VAC is completely independent of any decision the Embassy makes. The VAC has no involvement or influence on Embassy decisions. Your VAC fee covers only application assistance to you and processing at the VAC.

Every application is carefully processed at the VAC, and then sent to the Embassy for consideration. Once the Embassy makes a decision on your application, your documents will be returned to you (via DHL, provided you paid the DHL fee). Therefore, the DHL fee and VAC fee are both non-refundable fees, and do not depend on the outcome of your application.

Your immediate family members may enter the VAC with you if they are also applying for a visa. Otherwise, due to space limitations in the waiting area, they will need to wait outside the building until your transaction is complete.

The VAC fee of 243 pesos for each applicant is payable with Visa or MasterCard directly at the VAC or at Scotiabank. If the fee is paid at Scotiabank, you will be given a receipt which you must bring to the VAC. You will also pay 100 pesos for DHL passport delivery. Click here to view the list of applicable fees.

Most applicants are in the VAC facility for approximately 20 minutes.

You can check the status by logging in to the Application Tracker with your tracking number and your date of birth.

Due to the high volume of requests, the Visa Section of the Canadian Embassy cannot assist individuals to prepare their visa applications. This Web site lists the required documents for each visa type. You should complete each section to the best of your ability and provide all supporting documents. Incomplete applications or those submitted without the required documents are normally refused by the Embassy of Canada in Mexico. You may call (55) 4780-5200 or email VACSupport@CICMEX.com.mx for assistance in Mexico City. For Monterrey, call (81) 1642-1942 or email VACSupportmty@CICMEX.com.mx. For Guadalajara (opening January 14, 2010), call (33) 4780-4990 or email VACSupportgdl@CICMEX.com.mx. If you choose to submit your application at the VAC, VAC personnel will verify that you have the correct documents.

There is no formal appeal process if your application for a Temporary Resident Visa is refused. You can apply again. Make sure that you provide any information or documents that were missing from your first application. If you do not send new information or if your situation has not changed, the new application will most likely not be approved.

Canada has privacy laws that prevent Citizenship and Immigration Canada (CIC) from discussing your application with someone else, unless you give written permission. If you want a representative or an agent to help you with an application, you must notify CIC in writing.

Yes, if provided with the written consent to do so and accompanied by a VAC consent form signed by the applicant (Representative Form - IMM5476) or power of attorney, along with the identification of the applicant and the person picking up the application. These must be accompanied by the VAC consent form signed by the applicant at the VAC.

Citizenship and Immigration Canada (CIC) must conform to a stringent Privacy Act which also extends to all of our missions and employees abroad. These requirements also apply to any individual or company doing work for or on behalf of CIC. The obligations to ensure privacy and to protect disclosure of information is taken very seriously and only a minimum of your personal information needed by the VAC for your application will be used by us. For further information, please consult the VAC Privacy Policy.